Mentoring in the Digital Age

  We make a living by what we get, we make a life by what we give. That quote comes courtesy of the decidedly unsentimental Winston Churchill. Based on what I hear from colleagues in other companies and across industries, mentoring is a program that universally excites people.  Perhaps it is because unlike many other …

Feel Good About Saying Yes (Part 3 of 3)

Download full size (1289 KB) Another client group had heard of the training program that Jeff’s team had run a few months earlier.  Believing he had learned his lesson, he was not about to enter into negotiations for delivering a program without ensuring he understood the potential impact and how the result would be measured. …

Feed Good About Saying Yes (Part 2 of 3)

ROI. Is there a more dreaded ratio in training and development? ROI stands for return on investment, though notably it is also the french word for “king” which seems appropriate given the prominence this ratio has received in our industry. Even though many learning leaders I’ve spoken to believe that this is a near impossible …

Feel Good About Saying Yes (part 1 of 3)

Three months after agreeing to run product training across the business, Jeff is sitting in a meeting with senior business leaders.  The pilot was not received well, partly because half of the participants didn’t know the reason they were in training was because their role was changing.  One of the sponsors was “defending” Jeff by …